Sterling Property Solutions - Streamlining Property Management

Sterling Property Solutions Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site, our property management system, tenant screening services, automated rent collection tools, maintenance request tracking, financial reporting features, vacancy marketing services, and related online platform. Sterling Property Solutions Ltd., located at 14 Oxford Street, Floor 3, London, England, W1D 1BS, United Kingdom, is the data controller responsible for your personal data.

Information We Collect

We may collect the following types of information:

Personal Information: This includes information that you provide to us directly, such as your name, postal address, email address, phone number, date of birth, and financial information (e.g., bank account details for rent collection). This also includes information you provide when creating an account, submitting a maintenance request, completing a tenant screening application, or contacting customer support.
Tenant Screening Information: If you are a landlord or property manager using our tenant screening services, we will collect information from prospective tenants, which may include credit history, criminal background checks, employment history, and rental history. We obtain this information from third-party consumer reporting agencies and directly from the applicant.
Property Information: If you are a landlord or property manager, we collect information about your properties, including addresses, unit details, lease terms, and financial information related to those properties.
Usage Data: We automatically collect certain information about your use of our site and services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
Communications: We may retain copies of any communications you send to us, including emails and support requests.

How We Use Your Information

We use your information for the following purposes:

To Provide and Improve Services: To operate our property management system, tenant screening services, automated rent collection tools, maintenance request tracking, financial reporting features, and vacancy marketing services, and to improve the functionality and user experience of our online platform.
Account Management: To create and manage your account, process payments, and provide customer support.
Tenant Screening: To conduct tenant screening activities on behalf of landlords and property managers, and to provide reports based on the information gathered.
Communication: To communicate with you about your account, our services, updates, and promotional offers.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to legal requests and preventing fraud.
Security: To protect the security and integrity of our online platform and your information.
Analytics: To analyze usage patterns and trends to improve our services.

Disclosure of Your Information

We may disclose your information to the following parties:

Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing, data storage, tenant screening, and marketing. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Landlords and Property Managers: If you are a tenant applicant, your tenant screening information will be shared with the landlord or property manager to whom you are applying.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, the safety of others, or to investigate fraud.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Other Users: Certain information may be visible to other users of our online platform, such as landlords and tenants interacting through our maintenance request tracking system.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain anonymized or aggregated data for analytical purposes.

Your Rights

You have certain rights regarding your personal information, subject to applicable law:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information, under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

To exercise these rights, please contact us at 14 Oxford Street, Floor 3, London, England, W1D 1BS, United Kingdom.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site, and we encourage you to review this Privacy Policy periodically. Your continued use of our site or services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sterling Property Solutions Ltd.
14 Oxford Street, Floor 3
London, England
W1D 1BS
United Kingdom